Salesforce Administrator -Quiz 2 – Quiz Only
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Question 1 of 60
1. Question
- Users at Cloud Kicks are reporting different options when uploading a custom picklist on the
Opportunity object based on the kind of opportunity.
Where Should an administrator update the option in the picklist?
CorrectIncorrect - Users at Cloud Kicks are reporting different options when uploading a custom picklist on the
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Question 2 of 60
2. Question
An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.
What would cause this?
CorrectIncorrect -
Question 3 of 60
3. Question
An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?
CorrectIncorrect -
Question 4 of 60
4. Question
The Client services and customer support teams share the same profile but have different
permission sets. The Custom Object Retention related list needs to be restricted to the client services team
on the Lightning record page layout.What should the administrator use to fulfill this request?
CorrectIncorrect -
Question 5 of 60
5. Question
The VP of sales at Universal Containers wants to prevent members of the sales team from changing
an opportunity to a date in the past.What should an administrator configure to meet this requirement?
CorrectIncorrect -
Question 6 of 60
6. Question
Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for
reporting.Which two options should the administrator configure to meet these requirements?
Choose 2 answers
CorrectIncorrect -
Question 7 of 60
7. Question
The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the
Contact when leads are converted.Which two items should the administrator do to make sure these values are populated?
Choose 2 answers
CorrectIncorrect -
Question 8 of 60
8. Question
Universal Containers is trying to improve the user experience when searching for the tight status
on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what
kind of case they are working on.How should the administrator improve on the current implementation?
CorrectIncorrect -
Question 9 of 60
9. Question
When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be
launched.Which automation tool should an administrator use to build this discount calculator screen?
CorrectIncorrect -
Question 10 of 60
10. Question
Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR
system. This process needs to be reviewed by managers and directors.Which two tools should and administrator configure?
Choose 2 answers
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Question 11 of 60
11. Question
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?
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Question 12 of 60
12. Question
What are two considerations an administrator should keep in mind when working with Salesforce
objects?Choose 2 answers
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Question 13 of 60
13. Question
Users have noticed that when they click on a report in a dashboard to view the report details, the
values in the report are different from the values displayed on the dashboard.What are the two reasons this is likely to occur?
Choose 2 answers
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Question 14 of 60
14. Question
The marketing team wants a new picklist value added to the Campaign Member Status field for
the upsell promotional campaign.Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers
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Question 15 of 60
15. Question
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
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Question 16 of 60
16. Question
The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?
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Question 17 of 60
17. Question
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two
separate sales teams that focus on different energy markets. The Services team also wants to use
Opportunity to track installation. All three teams will need to use different fields and stages.How Should the administrator configure this requirement?
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Question 18 of 60
18. Question
The service manager at Ursa Major Solar wants to let customers know that they have received
their cases via email and their websites. Medium-priority and high-priority cases should receive different
email notifications than low-priority cases. The administrator has created three email templates for this
purpose.How should an administrator configure this requirement?
CorrectIncorrect -
Question 19 of 60
19. Question
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales
across the different teams. The key place of data is the total of all sales for the year and the progress to
the enterprise sales goal.What dashboard component will effectively show this number and the proximity to the total goal as a
single value?CorrectIncorrect -
Question 20 of 60
20. Question
A sales rep has left the company and an administrator has been asked to re-assign all their accounts
and opportunities to a new sales rep and keep the teams as is.Which tool should an administrator use to accomplish this?
CorrectIncorrect -
Question 21 of 60
21. Question
Northern Trail Outfitters has two different sales processes: one for business opportunities with
four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts
and picklist value options.What should an administrator configure to meet these requirements?
CorrectIncorrect -
Question 22 of 60
22. Question
An administrator installed a managed package that contains a permission set group. The
permission set group that was installed includes Delete access on several objects, and the administrator
needs to prevent users in the permission set group from being able to delete records.What should the administrator do to control Delete access?
CorrectIncorrect -
Question 23 of 60
23. Question
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its
marketing campaigns.How should an administrator deliver this information?
CorrectIncorrect -
Question 24 of 60
24. Question
Cloud Kicks wants to allow customers to create their own cases while visiting its public
homepage.What should the administrator recommend?
CorrectIncorrect -
Question 25 of 60
25. Question
An administrator at Universal Containers needs a simple way to trigger an alert to the director of
sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement?
CorrectIncorrect -
Question 26 of 60
26. Question
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead
source has been selected.How should the administrator accomplish this goal?
CorrectIncorrect -
Question 27 of 60
27. Question
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response
from an agent for more than 2 hours after case creation.Which feature should an administrator use to fulfill this requirement?
CorrectIncorrect -
Question 28 of 60
28. Question
Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers
CorrectIncorrect -
Question 29 of 60
29. Question
A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?
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Question 30 of 60
30. Question
An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?
CorrectIncorrect -
Question 31 of 60
31. Question
An administrator gets a rush request from Human Resources to remove a user’s access to
Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.What should the administrator do to fulfil the request?
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Question 32 of 60
32. Question
AW Computing (AWC) occasionally works with independent contractors, who the company
stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the
historical accuracy of the record.What should AWC use to track Contacts?
CorrectIncorrect -
Question 33 of 60
33. Question
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
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Question 34 of 60
34. Question
The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers
CorrectIncorrect -
Question 35 of 60
35. Question
Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?
CorrectIncorrect -
Question 36 of 60
36. Question
Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request?
CorrectIncorrect -
Question 37 of 60
37. Question
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
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Question 38 of 60
38. Question
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?
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Question 39 of 60
39. Question
An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created.
What could the issue be?
CorrectIncorrect -
Question 40 of 60
40. Question
The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process.
Which are two considerations the administrator needs to review before setting up this approval process?
Choose 2 answers
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Question 41 of 60
41. Question
What are three characteristics of a master-detail relationship?
Choose 3 answers.
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Question 42 of 60
42. Question
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers
CorrectIncorrect -
Question 43 of 60
43. Question
The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of the approval process?
Choose 2 answers
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Question 44 of 60
44. Question
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers
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Question 45 of 60
45. Question
Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?
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Question 46 of 60
46. Question
Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.
What feature should an administrator use to meet this request?
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Question 47 of 60
47. Question
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
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Question 48 of 60
48. Question
An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answers
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Question 49 of 60
49. Question
Cloud Kicks need to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers
CorrectIncorrect -
Question 50 of 60
50. Question
At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers
CorrectIncorrect -
Question 51 of 60
51. Question
Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports?
Choose 2 answers
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Question 52 of 60
52. Question
Cloud Kicks has decided to delete a custom field.
What will happen to the data in the field when it is deleted?
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Question 53 of 60
53. Question
AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer?
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Question 54 of 60
54. Question
A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user’s password?
Choose 2 answers
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Question 55 of 60
55. Question
When users log in to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers
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Question 56 of 60
56. Question
Which two solutions could an administrator find on the AppExchange to enhance their organization?
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Question 57 of 60
57. Question
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?
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Question 58 of 60
58. Question
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
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Question 59 of 60
59. Question
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer’s issue.
What should the administrator suggest to meet these requirement?
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Question 60 of 60
60. Question
Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfill this request?
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