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Frequently Asked Questions

Cloud Scouts is a program geared towards teaching those who are interested in certifying in Salesforce. Get prepared for a Salesforce certification exam by attending one of our certification preparation training!

These webinars are intended to teach you what you need in order to get certified in Salesforce CRM Software. However, you should not rely on any single source for preparation. It is always a best practice to review the exam guide, leverage Trailhead resources, join appropriate communities for additional support, and also consider additional training courses from Trailhead Academy available here.

The webinars are being delivered via Zoom. If you registered for a webinar, you will receive your session login details upon registration as well as 3 days prior to the webinar. 


Please note that webinars do not include a practice org, practice test, or ebook. Webinars are live only and will be recorded.

Not to worry! If you can no longer attend the Training Course, please let us know 3 days prior to the first scheduled date. We hope to see you at a future training.

Get certified Online or at a Testing Center near you!

You can take your exam online or at one of many testing centers around the world. Exam sessions are available daily, putting you in control of the date and place you want to take your exam.

Yes! Please make sure to review the Retake Policy before scheduling your exam.

You may reschedule or cancel your testing center registration without incurring an additional fee with a minimum of 72 hours advance notice of the scheduled start time of your exam.


Reschedules and cancellations more than 72 hours before your exam start time can be completed through your test taker account in Webassessor free of charge. If you reschedule or cancel within 72 hours of your scheduled exam start time, you will be charged a USD75 fee. This can be completed through your test taker account, but a fee will be assessed (instructions below).

If you do not complete the exam at the scheduled time and did not contact the Salesforce Certification team in advance of your exam start date and time, you will be considered a no-show and charged the full exam fee. You can read the full cancellation policy here.