Salesforce Certified Administrator Drip

By the end of this Salesforce Admin certification training, you will be able to:
Configure and manage Sales and Service Clouds
Gain insights into the roles of each of the functional user groups (inside sales, outside sales, marketing, customer support and management)
Implement automation, security, debugging, data validation, and customize apps
Configure the user interface
Acquire the full skillsets needed to pass the Salesforce Administrator Certification exam on your first attempt.

About the Exam

Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
Time allotted to complete the exam: 105 minutes
Passing score: 65%
Registration fee: USD 200 plus applicable taxes as required per local law
Retake fee: USD 100 plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: None required; course attendance highly recommended

Recommended Training and References

Trailmix: Prepare for Your Salesforce Administrator Credential
Trail: Study for the Administrator Certification Exam
Superbadge: Lightning Experience Reports & Dashboards Specialist
Superbadge: Business Administration Specialist
Superbadge: Security Specialist

Exam Outline

The Salesforce Administrator exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.
Configuration and Setup: 20%

Object Manager and Lightning App Builder: 20%

Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings).
Distinguish and understand the administration of declarative configuration of the User Interface. (for example: UI settings, app menu, list views, global actions, Lightning App Builder).
Given a scenario, demonstrate the proper setup and maintenance of users.
Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.

Sales and Marketing Applications: 12%

Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.

Service and Support Applications: 11%

Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.)

Productivity and Collaboration: 7%

Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)
Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)

Data and Analytics Management: 14%

Describe the capabilities of activity management.
Describe the features of Chatter.
Describe the capabilities of Salesforce Mobile App.
Identify use cases for AppExchange applications.

Workflow/Process Automation: 16%

Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
Describe the capabilities and implications of data validation tools.
Describe the options available when creating or customizing a report or report type.
Describe the impact of the sharing model on reports.
Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).

Workflow/Process Automation: 16%

Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
Describe capabilities and use cases for Flow.
Describe capabilities and use cases for the approval process.

Salesforce Administrator Certification Workbook

About Instructor

Tatiana

2 Courses