Sales Cloud Part 2

1. Question

The enterprise architect for cloud kicks wants to understand how objects in sales cloud are connected to another. Which two approaches should a consultant use to help the architect? Choose 2 answers

A. Explain the types of object relationships in Salesforce
B. Review the Object Manager tab in set up with the customer
C. Use the Schema Builder to show a visual of related objects
D. Obtain an export of object data from the current system

2. Question

Cloud kicks has a large remote sales department working in many different locations. management wants Greater visibility into the opportunities in progress with their respective teams. they also want to receive email others when opportunities reach key moments (e.g., stage progression) or a high probability. however they want to control the frequency of their email alerts. Which solution should a consultant recommend ?

A. Configure email settings to control alert frequency
B. Subscribe to Chatter Feed Tracking to receive updates for the key metrics
C. Create a report filtering for the desired criteria and allow managers to subscribe to the report
D. Define a workflow rule and email task that is triggered when the stage is updated to the new values

3. Question

Cloud Kicks is implementing territory management for its retail sales unit. the sales director is requesting a detailed roll up forecast for territories. Which two recommendations should the consultant make? Choose 2 answers

A. Include the Forecast Manager field on the Opportunity page layout
B. Assign a forecast-enabled forecast manager to each territory
C. Include the Forecast Manager field on the territory page layout
D. Assign a role for each manager in the user role hierarchy

4. Question

Call the geek secret sales associates to record old customers interaction within Salesforce. Which sales metrics can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?

A. Activity Tracking
B. Renewal Rate
C. Close Rate
D. Forecast Accuracy

5. Question

Cloud Kicks has a requirement to measure and user adoption and data quality in Salesforce. Which solution should the consultant recommend?

A. Adoption & Data Quality Dashboard Spark
B. Salesforce Surveys
C. Tableau custom dashboard
D. Einstein Conversation Insights

6. Question

Cloud Kick Sissy key has just completed its initial sales cloud implementation . the leadership team at CK wants to improve the rate adoption. What should the consultant recommend ?

A. Create a Slack channel to gather and discuss feedback from users
B. Add an Approval Process to the opportunity object to enforce data standard
C. Conduct a requirement workshop to gather user stories
D. Create a report to track the login rate over the last 7 days

7. Question

Our customer notices a large increase in leads created overnight which exceeds the daily limits. upon examination the leads appear to be created by bots. the customer uses a standard web to lead form without safeguards in place to limit spam on forms . What should the consultant recommend as the first line of defense before republishing the form ?

A. Select the required reCAPTCHA verification in Web-To-Lead settings
B. Use a custom Web-to-Lead alternative with built-in protection
C. Use an AppExchange package to add on a pot field
D. Engage the web services team to write custom CSS for the form

8. Question

Sales reps at Cloud Kicks (CK) need to see the Opportunity amount with the Account’s discount field. CK sales reps are located in regions and use different currencies. she’s a consultant creates a custom formula field on the Opportunity. Which currency will the custom formula use for its value if the opportunity and account records have different currencies?

A. Corporate currency
B. User currency
C. Account currency
D. Opportunity currency

9. Question

Cloud kicks as enabled multi-currency in its organization. all of the rates are set. What is the impact is the exchange rates are adjusted?

A. New opportunities will use the new conversion rate and all the opportunities will remain the same
B. All opportunities with conversion rates will use the new rate
C. All newly closed opportunities will use the new conversion rate
D. Opportunities created this month will use the new conversion rate and end all the opportunities will remain the same

10. Question

Cloud cakes wants to know how many closed won opportunities our campaign has generated over the last 30 days. Which two steps should the consultant take to meet this requirement using standard functionality? Choose 2 answers

A. Add criteria to the auto-association settings and limit it to the past 30 days
B. Ask the admin to enable Customizable Campaign Influence
C. Add the child campaigns for the primary campaign source automatically
D. Define rules for campaigns to add opportunities and then lock after 30 days

11. Question

A sales manager for one of Cloud Kick’s sales territories is unable to see a forecast for the current quarter. How should the consultant resolve this issue?

A. Set the sales manager as the Forecast Manager for this territory
B. Add the sales manager to the forecasting public group
C. Configure the date filter on the forecast and assign it to the sales manager
D. Select the correct forecast on the sales manager's user record

12. Question

A consultant is implementing a new instance of sales cloud for Cloud Kicks (CK). CK has a global sales presence that supports a base throughout the world . CJ wants to set up in a private structure to track customers with subsidiaries.

Which approach should the consultant recommend to meet the requirement?

A. Global Account structure that links all Contacts with one global Account
B. Location-specific account structure with Account Hierarchies
C. Global Contact structure that links all Contacts with one global Account
D. Location-specific Account structure without Account Hierarchies

13. Question

Universal Containers (UC) wants to make it easier for sales Rep to log the customer interaction such as emails events, their email and calendar applications. UC wants to report on these activities in Salesforce. Which two actions should the consultant recommend?

A. Implement Inbox to sync Outlook or Gmail calendar events
B. log emails with records in Salesforce from Outlook or Gmail
C. sync events between Outlook or Gmail calendars and the Salesforce
D. report on contact data as it exists in Outlook or Gmail

14. Question

The sales team at cloud kicks has been late meeting deadlines on a specific project and has missing multiple project meetings. What should the consultant recommend to the project manager?

A. Validate that the statement of work (SOW) is realistic
B. Revisit the communication plan and set up more frequent check-ins
C. Write a solution design and obtain approval
D. Educate the customer on scope and risk management

15. Question

Cloud cakes CK wants to migrate a data file containing 8000 leads from a legacy system into Salesforce. many of the lead owners have left the company, so CK wants to populate the lead owner field for these records using the active assignment rule. Which two tools should the consultant recommend to meet this requirement? Choose 2 answer

A. Dataloader.io
B. Scheduled Apex
C. Data Import Wizard
D. Data Loader

16. Question

The sales Department cloud kicks is growing quickly. musei il sexy shop prioritytrack software design maker Sandy influencer to further the business relationship. Witch solution should consultant recommend?

A. Add a multi select picklist field on the Opportunity object
B. Use a junction object between the Opportunity and contact
C. Add a contact look up field on the Opportunity
D. Use contact rules on the opportunity object

17. Question

A sales Rep notices they can edit some opportunity associated with accounts they own, but is unable to edit other opportunities, although these are associated with accounts they own. Which three reasons could explain the sales rep’s experience? Choose 3 answers

A. All provisioned Opportunity object permissions enable Read access with all accounts associated with the sales rep
B. Some opportunities associated with the sales reps account are owned by other users
C. Opportunity visibility allows View access to opportunities owned by others and associated with accounts they own
D. Sharing rules for opportunities are set to Manager Groups
E. The organization-wide defaults for Opportunity are set to Private

18. Question

Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co-Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and “shadow projects” into releases ahead of other groups. This topic comes up frequently and often derails the monthly project management meeting, which limits the amount of time available to cover other critical topics.

Which two strategies should the consultant recommend to address these issues? Choose 2 answers

A. Create a weekly All-Hands call, including business and technology resources, to review direction and priority of development
B. Divide the development team into three units/tracks to support each line of business independently
C. Propose a monthly executive steering committee to manage budget, and direction question, and ensure development capacity is split equitably.
D. Change the project management meeting to weekly, and keep the focus on action items, project risks, and resource request.

19. Question

Which tool use cases will protect the integrity of order data with activation limitations? Choose 2 answers

A. New products can be added to active orders
B. Products can be removed from active reduction orders
C. Orders can be activated only if they include a Product
D. Multiple reduction orders can be created for a single order

20. Question

Universal Containers (UC) sales reps have said there are too many reports and dashboards which makes it hard to find what is important to them. What should a consultant recommend that you see used to solve this issue?

A. Custom report types
B. Private folders
C. Enhanced folder sharing
D. Dashboard filters

21. Question

Cloud Kicks has hired a consultant to help with its quoting process. They consultant has determined that some Quote custom fields should be viewed from the Opportunity. What should a consultant consider when implementing the custom fields?

A. Custom Opportunity fields are inaccessible when configuring a Quote Template
B. Related Opportunity Line Items remain when a synched Quote Line Item is deleted
C. Related Quote items on all Quotes are impacted when an Opportunity Line Item is deleted
D. Only standard fields on the quote objects synch to the opportunity

22. Question

Apple saltant is configuring Einstein forecasting to help the sales team predict how much they will sell by the end of forecasting period. Which two consideration should the consultant keep in mind to ensure that predictions are displayed? Choose 2 answers

A. Predictions are only shown when data synch in tableau CRM is enabled
B. Predictions are based only on the standard Close Date and Amount fields
C. Predictions are only shown where at least 12 months of Opportunity data exists
D. Predictions are only shown when the user is in the forecasting hierarchy

23. Question

Cloud kicks is preparing to deploy its configuration. The chosen release date is during a Salesforce release window. The current configuration is a non-preview sandbox. Which two strategies should a consultant recommend? Choose 2 answers

A. Deploy before the Salesforce release
B. Test new configurations in a Non-preview Sandbox
C. Deploy after the Salesforce release
D. Test new configurations in a Preview Sandbox

24. Question

Northern trail Outfitters wants to migrate its territory management to a new structure for upcoming fiscal year. What are two aspects I consultants should consider for this migration? Choose 2 answers

A. Territory user assignment are migrated to the new model
B. Only one territory model can be active at any given time
C. Territories can inherit assignment rules from other territories higher in the model
D. Access to a territory model is controlled through profiles or permission sets

25. Question

The project is almost finished and now it’s time to test the changes and updates that have been made before go-live. A Partial or Full Sandbox is unavailable. How should the consultant recommend testing be conducted?

A. Create test Accounts and Opportunities in Production and ask volunteers to test it with use cases
B. Create a new sandbox and ask volunteers to test it with use cases
C. Create a new Sandbox, populate it with data, and ask volunteers to test it with use cases
D. Create a new developer addition org, populated with data, and ask volunteers to get it to test it with use cases

26. Question

Sales reps at Universal Containers have found that leads they have been pursuing contain outdated and missing information. What should a consultant recommend to obtain current lead information?

A. Create a Web-to-Lead form to capture require the data
B. Upload Sales Cloud data on a daily basis for more complete information
C. Use Mass Delete to remove leads with invalid data
D. Use a company insights and data enrichment app from the AppExchange

27. Question

Cloud Kicks wants to send a notification to sales reps when their opportunities remain open past the close date.

Which two solutions should the consultant recommend to meet the requirement?

A. Use Flow with a scheduled action and an email alert
B. Instruct sales reps to follow their opportunities
C. Add sales reps to the Opportunity Team
D. Enable Einstein Opportunity Insights

28. Question

Cloud Kicks has enabled Orders to track and manage customers requests for products. The sales team has requested a process to return or reduce the quantity of activated Orders. Which two Salesforce features should a consultant recommend to meet this requirement? Choose 2 answers

A. Enable Negative Quantity for Order Products
B. Enable Reduction Orders
C. Enable Orders without Price Books
D. Enable Zero Quantity Orders

29. Question

Cloud Kicks’ sales productivity in on the decline, while its competitors are more successful. The consultant has suggested Eistein Opportunity Insights. Which three insights can this provide? Choose 3 answers

A. Deal Prediction
B. Key Moments
C. Opportunity Representative Score
D. Sentiment Analysis
E. Follow-up Reminders

30. Question

The consultant at the Universal Containers recently enabled forecasts. A sales manager is concerned that all open opportunities appear in the Pipeline forecast category. Opportunities in Perception Analysis and Proposal/Price Quote stages should appear in the Best Case category. Opportunities in the Negotiation/Review stage should appear in the Commit category. How should the consultant ensure opportunities appear in the correct forecast categories?

A. Create a field update with Flow to update the forecast category based on the opportunity stage
B. Map opportunity stages to the appropriate forecast category
C. Edit the probability percentage on opportunity stage picklist values
D. Update the opportunity stage picklist value labels to match the category to which they should be assigned

31. Question

A consultant is beginning a new project will be Cloud Kicks to implement collaborative forecasting. What should the consultant use to gather requirements using an Agile methodology?

A. Quip spreadsheet
B. Linear process
C. User stories
D. Forecast hierarchy

32. Question

Cloud Kicks wants the sales operations team to be able to process customer credit card payments within Salesforce. Which approach should the consultant recommend to meet this requirement?

A. Schedule a nightly batch job to find the post daily charges
B. Create a flow to alert the finance team to manually charge the account
C. Utilize an application from the AppExchange
D. Develop Apex to connect with the Authorized.net API

33. Question

Cloud Kicks has a private sharing model on account. Account executives need to ensure that specific users can qualify marketing opportunities on their Accounts. There can be different users for a given opportunity. Sales management needs to report on which users are assigned to Opportunities. What should the consultants recommend to the account executives?

A. Share properties with specific users by granting read access to Opportunities in their portfolio
B. Add specific users as Account team members with a rule that grants Modify All access
C. Add specific users as Opportunity team members with a role that grants Read/Write access
D. Share Accounts with specific users and their respective teams.

34. Question

Cloud kicks as an integration between the data warehouse and sales force. The VP of operations wants to synchronize customer data between the systems. What should the consultant recommend to ensure that integrity?

A. Set up a process builder on the account object to check for unique values on a monthly basis
B. Set up an encrypted field on the account object we treat only access on the field security settings for all profiles except the admin profile.
C. Set up an External ID field on the Account object which read only on the field security settings for all profiles except the admin profile
D. Set up an import of the data from the data warehouse on a monthly basis using data loader

35. Question

A sales Rep owns an opportunity and can view the associated account, but is unable to view contacts on that account. What should the consultant recommended to allow the account owners to selectively share and account’s contacts with opportunity owners?

A. Transfer account ownership from themselves to the opportunity owner
B. Add opportunity owners to the and configure contact sharing
C. Transfer contact ownership from themselves to the opportunity owner
D. Add opportunity owners to the Account Team and configure contact sharing

36. Question

Cloud Kicks likes to have its supervisor coach the consultants based on the gold transcripts. Which Salesforce product should the consultant recommend?

A. Salesforce native CTI Connector
B. Salesforce Sales Cloud
C. Salesforce Service Cloud
D. Salesforce High Velocity Sales

37. Question

A sales Rep at Cloud Kicks must have access to all child Accounts of the Account they own. The organization wide default setting for account is Private. What happens if a Sales Rep as access to a parent Account?

A. Access can be granted by setting up or sharing rule via Account hierarchy
B. Access to child Account records will need to be manually added
C. The sales Rep will have access to child Account records
D. The sales Rep will have access to all Accounts if Grant Access using Hierarchies is enabled

38. Question

Cloud Kicks in the process of implementing Salesforce for its sales teams. Serial management has concerns about adoption. What should a consultant recommend to encourage adoption?

A. Plan a first release with minimum features
B. Define the sales process
C. Give users access to a Sandbox environment
D. Establish goals and key metrics

39. Question

Universal Containers is planning to migrate two million account and 10 million contact records from existing legacy CRM application to Sales Cloud. Which solution should the consultant recommend?

A. Partner tool
B. Batch Apex
C. Data Import Widzard
D. Data Loader

40. Question

To properly plan for company growth, cloud kicks me to forecast monthly revenue projection from the sales of its annual subscription service. What should the consultant configure to meet this requirement?

A. Opportunity dashboard is showing opportunities closed each month
B. Opportunity products with formula fields for each month’s value
C. Opportunity dashboard the showing products sold each month
D. Opportunity products with monthly product Schedules

41. Question

Cloud kicks is expanding to international markets. Sales reps are unable to find specific product in the international price book. Which two steps should the consultant take to resolve this issue? Choose 2 answers

A. Add the products to product family
B. Activate the Products
C. Add the products to the price book
D. Share the products with sales rep

42. Question

Universal Containers (UC) Recently implemented a new Salesforce cloud solution. (UC) stakeholders believe that user adoption is best measured by the login rate. Which two additional key metrics should the consultant recommend ? Choose 2 answers

A. Login lockouts
B. Data quality score
C. License assignments
D. Activities logged

43. Question

The cloud kicks sales team needs to utilize the Salesforce mobile app feature to view, create, or update opportunities, but the Internet is unavailable on their Android and iOS mobile devices. Which two actions should the consultant recommend to work around the issue? Choose two answers

A. Enable the system permission to store offline data in Salesforce
B. Enable caching in Salesforce
C. Enable the connect offline feature in Salesforce
D. Enable offline create, edit, and delete in Salesforce

44. Question

During the discovery phase of a sales cloud implementation, which three steps should a consultant complete to prepare for a successful engagement? Choose 3 answers

A. Set project milestones
B. Establish project goals
C. Define sales processes
D. Create implementation plan
E. Define success metrics

45. Question

Universal containers has four product lines, each with its unique sales cycle. Once the prospect is qualified, the sales reps should follow the product-specific sales cycle. Which two actions should the consultant recommend to meet these requirements? Choose 2 answers

A. Use Process Builder to create product-specific sales processes
B. Define Opportunity Teams for each product line
C. Implement sales processes that map to each Opportunity record type
D. Create opportunity record types for each product line

46. Question

Cloud kicks (CK) VP of technology wants to start using Salesforce for all the sales teams automation. CK migrated 70 million records from a legacy database to the data warehouse that will be synced with Salesforce. CK wants to search and cross-reference records with the original source database. What should the consultant recommend to meet this requirement?

A. Use a custom External ID field and map this to the source record ID value
B. Use the standard External ID field and map this to the source record ID value
C. Use a custom field named External ID and map this to the Salesforce record ID value
D. Use the standard External ID field and map this to the Salesforce record ID value

47. Question

An executive at Cloud Kicks (CK) has asked its some admin to create a diagram to show the high level processes within the business. CK plans to use the diagram to show the context of a new process within the overall business as a whole. What should that mean create to meet this requirement ?

A. Capability Model
B. Strengths, weaknesses, opportunities, threats (SWOT) diagram
C. Suppliers, import, processes, outputs, customers (SIPOC) diagram
D. Value Stream Map

48. Question

What are two capabilities of the data loader? Choose two answers

A. Extracts organization and configuration metadata
B. Prevents importing duplicate records
C. Runs one time or scheduled data loads
D. Exports field history data

49. Question

Then he’s covering face with cloud kicks CK has just ended. CK once a visual way to see how the new business processes will work. See cases process is complex and requires multiple slides. What should the consultant design to give CK this high level view ?

A. SIPOC Map
B. Value Stream Map
C. Capability Model
D. Universal Process Notation

50. Question

Cloud kicks has identified the KPIs it wants to track for the year. in the inside the sales team wants a visual way to see the team’s project for the year. What should the consultant recommend to meet this requirement?

A. Modify a report based on KPIs
B. Set up a dashboard with the KPI reports
C. Set up a path based on the KPIs
D. Install a KPI Tracker app for the AppExchange

51. Question

Cloud kicks users and external enterprise resource planning ERP obligation to process its orders the ERP application needs to receive data about opportunities when the opportunity closes. Wich two solutions should the consultant recommend?

A. REST callout
B. Single sign-on
C. Connected app
D. Outbound Message with Workflow Rules

52. Question

Cloud kicks needs to forecast monthly business deals that close as well as open opportunities on a weekly basis. The VP of sales asks the business analyst to review how the sales funnel is changing month over month. Which two actions should the consultant take to meet this requirement?

A. create a custom object to store the results in
B. configure a report snapshot to run weekly
C. schedule a custom forecast report to run weekly
D. configure a report snapshot to run daily

53. Question

Cloud Kicks uses Salesforce in Lightning Experience to manage business Accounts and Person Accounts. The sales director wants to associate person Accounts to business Accounts and/or Contacts. Which Salesforce feature should the consultant recommend to meet these requirements?

A. Use a junction object between Accounts and Contacts
B. Use the Contacts to multiple Accounts feature
C. Create a custom look up from Accounts to Contacts
D. Create a reverse look up from Contacts to Accounts

54. Question

Universal containers is migrating data from a legacy system into Salesforce. Which two consideration should the consultant take into account when importing campaign members? Choose 2 answers

A. Leads, contact, and business accounts can be Campaign Members
B. the Marketing User feature license must be assigned
C. the Campaign ID is required in the import file
D. the Status of the Campaign Member is optional

55. Question

Cloud Kicks wants to implement a methodology to determine which current leads have the most in common with leads that have successfully been converted in the past. How can the consultant meet these requirement?

A. Use Lead Conversion Reporting
B. Create Conversation Insights
C. Use Einstein Lead Scoring
D. Create a Sales Cadence Steps

56. Question

Universal Containers recently implemented the Sales Cloud. Stakeholders want insights into how logging interactions with customer impacts the number of one sales deals. Which report should the consultant create to meet the requirement?

A. Closed Won Opportunities by Account
B. Closed Won opportunities with Activities
C. Closed Won opportunities by the sales team
D. Closed Won opportunities with Recommendations

57. Question

In the discovery phase of a sales cloud implementation, what are three effective ways a consultant can determine the design of the system? Choose 3 answers

A. Schedule training
B. Establish performance benchmarks
C. Observe end users
D. Administer a survey
E. Host a focus group

58. Question

Cloud kicks is expanding its operations to Europe. The company wants to enable advanced currency management to support both EUR and USD currencies and show the total value of open opportunities on account records. How should the consultant implement the solution to meet the requirement?

A. Use a custom formula field on the opportunity
B. Install a third-party app from the AppExchange
C. Use a Roll-Up Summary field on the Opportunity to the Account
D. Create a cross-object formula field on the Account

59. Question

Sales of managers at cloud kicks need to visualize all open opportunity based on the location of the related account. Which solution should the consultant recommend ?

A. Using Tableau CRM, import a data lens with the State and City for all Opportunities
B. Enable Location Services and add the Account Address field on the Opportunity page layout
C. Create a dashboard that uses a report grouping opportunities by Account
D. Using Salesforce Maps, configure Data Layer showing open opportunities

60. Question

Cloud kicks managers contacts for lead generation in a marketing application. Following a new Salesforce implementation, inbound leads will be reviewed in the marketing application then migrated to Salesforce. Which contacts should the consultant migrate from the marketing application to leads in Salesforce?

A. New contacts
B. Active contacts
C. Qualified contacts
D. All contacts

61. Question

Northern Trail Outfitters finished implementing sales cloud for a mid-market sales team. Sales management wants to track data trends and adoption. What should the consultant recommend to measure core sales cloud record data ?

A. Adoption Dashboards Pack
B. User Login Report
C. System Overview Page
D. Salesforce Optimizer

62. Question

Cloud kicks sales representatives are allowed to negotiate up to a 5% discount for the shoe of the month club. Regional sales managers RSMS must approve discounts greater than five. Regional vice presidents are VPS also must have proved discounts greater than 10%. Which two steps should the consultant recommend to satisfy these requirements ? Choose two answers.

A. Create two Approval Processes, one with the RSM and one with the RVP
B. Use Process Builder to send an approval task and email to the RSM and RVP
C. Use Process Builder to automatically submit approvals over 5% discount
D. Create a two-step Approval Process with the RSM and RVP as approvers

63. Question

Universal Containers wants to automatically add the sales representative emails and events from Gmail to the activity timeline of related records.What should the consultant recommend to meet the requirement?

A. Einstein Activity Capture
B. Email to Lead
C. Marketing Cloud Journeys
D. Gmail integration

64. Question

The consultant had cloud kicks has noticed that sales data is quickly outdated and wants to keep Account data current. What should the consultant recommend to maintain current Account information?

A. Build a weekly data update from in house system to refresh data in Salesforce
B. Email the contacts and leads to obtain their current information
C. Use third party data to update and add records to Salesforce
D. Enable Automated Account Fields in Setup

65. Question

Universal containers (UC) has acquired another company that uses Salesforce and is migrating legacy for email alerts and approval processes. Which two steps shoulder the consultant perform to maintain data integrity ?

A. Enable the create audit fields permission to insert historically accurate records
B. Use the Salesforce approval process clone feature to migrate approval processes
C. Merge the legacy Salesforce org into UC’s Salesforce org and migrate the approval processes
D. Insert users and then migrate email others and approval processes into UC’s Salesforce org

66. Question

The operations manager wants to synchronize Cloud Kicks’ customer list from its back office system with Salesforce. What is the first step the consultant should recommend to ensure that integrity?

A. Create an external ID field on the Account object
B. Create an Apex trigger to exchange data between the Salesforce instance and the back office system
C. Create a unique ID field on the Opportunity object
D. Create a web service connection between the Salesforce instance and the back office system

67. Question

Cloud Kicks (CK) uses a sales model where predefined groups of reps work collaboratively on Accounts. each group is also responsible for specific account. It has organization-wide default access set to Public Read/Write for Accounts. CK discovered that this causes issues with data quality where reps edited Accounts outside their scope of responsibility. CK wants to allow reps to view any account but restrict editing to only reps who are responsible for those specific accounts. Which two steps should the consultant recommended to allow reps to continue to collaborate while eliminating incorrect edits? Choose 2 answers

A. Change Account organization wide defaults to private
B. Enable Account teams to allow owners to grant Read/Write access
C. Create an Account sharing rule to grant Read/Write access to all accounts
D. Change Account organization-wide defaults to Public Read Only

68. Question

Cloud Kicks wants to release product enhancements effectively to drive user adoption and have the greatest impact on the organization and users’ day-to-day functions. What are three steps for successful change and seasonal release management? Choose 3 answers.

A. Prioritize executive requests
B. Train end users after deployment
C. Communicate updates to end users
D. Create an org development model
E. Collect input from stakeholders

Tatiana March 25, 2022

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