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Question 1 of 109
1. Question
Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation?
CorrectIncorrect -
Question 2 of 109
2. Question
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?CorrectIncorrect -
Question 3 of 109
3. Question
What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answersCorrectIncorrect -
Question 4 of 109
4. Question
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur?
Choose 2 answersCorrectIncorrect -
Question 5 of 109
5. Question
Ursa Solar Major is evaluating Salesforce for itsservice team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
CorrectIncorrect -
Question 6 of 109
6. Question
The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time. What tool should the administrator use to replace the workflow rules?
CorrectIncorrect -
Question 7 of 109
7. Question
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?CorrectIncorrect -
Question 8 of 109
8. Question
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement?
CorrectIncorrect -
Question 9 of 109
9. Question
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a
single value?CorrectIncorrect -
Question 10 of 109
10. Question
An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?CorrectIncorrect -
Question 11 of 109
11. Question
Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answersCorrectIncorrect -
Question 12 of 109
12. Question
A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?
CorrectIncorrect -
Question 13 of 109
13. Question
An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?CorrectIncorrect -
Question 14 of 109
14. Question
An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?CorrectIncorrect -
Question 15 of 109
15. Question
Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?CorrectIncorrect -
Question 16 of 109
16. Question
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue?
CorrectIncorrect -
Question 17 of 109
17. Question
An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created.
What could the issue be?CorrectIncorrect -
Question 18 of 109
18. Question
What are three characteristics of a master-detail relationship?
Choose 3 answersCorrectIncorrect -
Question 19 of 109
19. Question
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answersCorrectIncorrect -
Question 20 of 109
20. Question
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answersCorrectIncorrect -
Question 21 of 109
21. Question
An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answersCorrectIncorrect -
Question 22 of 109
22. Question
Cloud Kicks has decided to delete a custom field.
What will happen to the data in the field when it is deleted?CorrectIncorrect -
Question 23 of 109
23. Question
A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user’s password?
Choose 2 answersCorrectIncorrect -
Question 24 of 109
24. Question
Which two solutions could an administrator find on the AppExchange to enhance their organization?
Choose 2 answersCorrectIncorrect -
Question 25 of 109
25. Question
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer’s issue.
What should the administrator suggest to meet these requirement?CorrectIncorrect -
Question 26 of 109
26. Question
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed?
CorrectIncorrect -
Question 27 of 109
27. Question
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answersCorrectIncorrect -
Question 28 of 109
28. Question
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?CorrectIncorrect -
Question 29 of 109
29. Question
An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.
What workflow action should the administrator use to accomplish this?CorrectIncorrect -
Question 30 of 109
30. Question
An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer. which two automation tools should the administrator use?
Choose 2 answersCorrectIncorrect -
Question 31 of 109
31. Question
An administrator Creates a custom text area field on the Account object and adds it to the service team’s page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page.
How should the administrator accomplish this?
CorrectIncorrect -
Question 32 of 109
32. Question
An administrator supporting a global team of salesforce users has been asked to configure company settings
Choose 2 optionsCorrectIncorrect -
Question 33 of 109
33. Question
Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?
CorrectIncorrect -
Question 34 of 109
34. Question
Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?CorrectIncorrect -
Question 35 of 109
35. Question
Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.
What should the administrator configure to meet this requirement?CorrectIncorrect -
Question 36 of 109
36. Question
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?CorrectIncorrect -
Question 37 of 109
37. Question
Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.
which two things should the administrator do to display the screen flow?
Choose 2 answersCorrectIncorrect -
Question 38 of 109
38. Question
Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How Should the administrator share records owned by sales team A with Sales team B?CorrectIncorrect -
Question 39 of 109
39. Question
Universal Container wants to increase the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure?
Choose 2 answersCorrectIncorrect -
Question 40 of 109
40. Question
Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.
Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available.CorrectIncorrect -
Question 41 of 109
41. Question
The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.
What Should an administrator configure to meet this requirement?
CorrectIncorrect -
Question 42 of 109
42. Question
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answersCorrectIncorrect -
Question 43 of 109
43. Question
The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.
What tool should the administrator use to fulfill this request?CorrectIncorrect -
Question 44 of 109
44. Question
The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.
Which two steps should an administrator do to troubleshoot this issue?
Choose 2 answersCorrectIncorrect -
Question 45 of 109
45. Question
A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.
When using the Lead Conversion process, which two records can be Created?
Choose 2 answersCorrectIncorrect -
Question 46 of 109
46. Question
Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?CorrectIncorrect -
Question 47 of 109
47. Question
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?CorrectIncorrect -
Question 48 of 109
48. Question
Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months.
How Should the Administrator Address this requirement?CorrectIncorrect -
Question 49 of 109
49. Question
An administration needs to store the ID of record type of later use in a flow.
Which kind of variable should the administrator use?CorrectIncorrect -
Question 50 of 109
50. Question
Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?CorrectIncorrect -
Question 51 of 109
51. Question
The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?CorrectIncorrect -
Question 52 of 109
52. Question
What should an administrator use as an identifier when importing and updating records from a separate financial system?
CorrectIncorrect -
Question 53 of 109
53. Question
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?CorrectIncorrect -
Question 54 of 109
54. Question
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answersCorrectIncorrect -
Question 55 of 109
55. Question
Which three aspects of standard fields should an administrator customize?
Choose 3 answersCorrectIncorrect -
Question 56 of 109
56. Question
Which tool should an administrator use to review recent configuration changes made in their org?
CorrectIncorrect -
Question 57 of 109
57. Question
Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.
What Should the administrator Configure to meet this requirement?CorrectIncorrect -
Question 58 of 109
58. Question
The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom
Object Relationship from a master detail to a Lookup.
Which Scenario Could prevent the administrator from fulfilling this requirement?CorrectIncorrect -
Question 59 of 109
59. Question
Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing setting?CorrectIncorrect -
Question 60 of 109
60. Question
An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field?CorrectIncorrect -
Question 61 of 109
61. Question
Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object
displays on the Opportunity page layout.
Which type of the field should an administrator create to accomplish this?CorrectIncorrect -
Question 62 of 109
62. Question
The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?CorrectIncorrect -
Question 63 of 109
63. Question
The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.
Which type of page should the administrator create?CorrectIncorrect -
Question 64 of 109
64. Question
Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal.
What feature should the administrator use to meet this requirement?CorrectIncorrect -
Question 65 of 109
65. Question
Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly.
What should administrator do to identify the problem?CorrectIncorrect -
Question 66 of 109
66. Question
The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should administrator use to fulfill the requirement?CorrectIncorrect -
Question 67 of 109
67. Question
Ursa Major Solar offers amazing experiences for all of it employees. The Employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?CorrectIncorrect -
Question 68 of 109
68. Question
Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Account?
CorrectIncorrect -
Question 69 of 109
69. Question
Northern Trail Outfitters uses a custom object Invoice to collect customer payment
information from an external billing system. The Billing System field needs to be filled on every
Invoice record.
How should an administrator ensure this requirement?CorrectIncorrect -
Question 70 of 109
70. Question
Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.
How should the administrator leverage Salesforce to help the team collaborate?CorrectIncorrect -
Question 71 of 109
71. Question
An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records.
What should the administrator do to meet this requirement?CorrectIncorrect -
Question 72 of 109
72. Question
Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data privacy information?CorrectIncorrect -
Question 73 of 109
73. Question
New leads need be routed to the correct Sales person based on the lead address.
CorrectIncorrect -
Question 74 of 109
74. Question
Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities.
Which is an important consideration for path configuration?CorrectIncorrect -
Question 75 of 109
75. Question
Which tool should an administrator use to identify and fix potential session vulnerabilities?
CorrectIncorrect -
Question 76 of 109
76. Question
Which three items are available in the mobile navigation menu?
Choose 3 answersCorrectIncorrect -
Question 77 of 109
77. Question
Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?CorrectIncorrect -
Question 78 of 109
78. Question
Dream house realty needs to use consistent picklist values in the category field on accountsand cases, with values respective to record types.
Choose 2 optionsCorrectIncorrect -
Question 79 of 109
79. Question
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?CorrectIncorrect -
Question 80 of 109
80. Question
An administrator at Universal Container needs an automated way to delete records based on field values.
What automated solution should the administrator use?CorrectIncorrect -
Question 81 of 109
81. Question
The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?CorrectIncorrect -
Question 82 of 109
82. Question
The administrator at cloud kicks has been ask to change the company’s Shoe style field to prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answersCorrectIncorrect -
Question 83 of 109
83. Question
A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.
What should the administrator do to free up users licenses for the new users?CorrectIncorrect -
Question 84 of 109
84. Question
The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?CorrectIncorrect -
Question 85 of 109
85. Question
The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?CorrectIncorrect -
Question 86 of 109
86. Question
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet the requirement?CorrectIncorrect -
Question 87 of 109
87. Question
Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account.
How should the administrator deliver this requirement?CorrectIncorrect -
Question 88 of 109
88. Question
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values.
How Should the administrator correct this?CorrectIncorrect -
Question 89 of 109
89. Question
The administrator at cloud kicks has been told that users are unable to add repeating tasks
in salesforce. Which two solutions the administrator use to ensure users are able to do this?Choose 2 Answers
CorrectIncorrect -
Question 90 of 109
90. Question
An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?CorrectIncorrect -
Question 91 of 109
91. Question
The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors?CorrectIncorrect -
Question 92 of 109
92. Question
An administrator needs to create a one-to-many relationship between two objects with limited access to child records
What type of field should the administrator use?
CorrectIncorrect -
Question 93 of 109
93. Question
Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy?CorrectIncorrect -
Question 94 of 109
94. Question
Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.CorrectIncorrect -
Question 95 of 109
95. Question
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?CorrectIncorrect -
Question 96 of 109
96. Question
Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?CorrectIncorrect -
Question 97 of 109
97. Question
The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day.
Which three sales-specific standard Lightning components should administrator add to the homepage to meet this requirement?
Choose 3 AnswersCorrectIncorrect -
Question 98 of 109
98. Question
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?CorrectIncorrect -
Question 99 of 109
99. Question
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set.
Which feature should the administrator enable to meet this requirement?CorrectIncorrect -
Question 100 of 109
100. Question
Universal container has a contact Lightning record Page with a component that shows LinkedIn data. The sales team would like to only show this component to sales users when they are on their mobile phones.
Choose 2 Answers.CorrectIncorrect -
Question 101 of 109
101. Question
Cloud kicks intends to protect with backups by using the data by using the data export Service.
Which two considerations should the administrator remember when Scheduling the export?
Choose 2 Answers.CorrectIncorrect -
Question 102 of 109
102. Question
The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to ‘Audited’, they would like the system to automatically update the Audited date field on the account with today’s date.
Which tool should the administrator use to complete this automation?CorrectIncorrect -
Question 103 of 109
103. Question
Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.
How should an administrator accomplish this request?CorrectIncorrect -
Question 104 of 109
104. Question
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?CorrectIncorrect -
Question 105 of 109
105. Question
The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?CorrectIncorrect -
Question 106 of 109
106. Question
Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search. What options should the administrator adjust to fully restrict access?
CorrectIncorrect -
Question 107 of 109
107. Question
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this?CorrectIncorrect -
Question 108 of 109
108. Question
Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed. How should an administrator complete this?
CorrectIncorrect -
Question 109 of 109
109. Question
The Administrator at Universal Container wants to add branding to salesforce. Which two considerations should the administrator keep in mind?
Choose 2 AnswersCorrectIncorrect